General information
This website is operated by Andrea Alonso Salinas. Throughout the site, the terms “we,” “us,” and “our” refer to Andrea Alonso Salinas trading as this website, including all information, tools, and services available to you on this site. By accessing or using any part of the site, you agree to be bound by the Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you should not access the website or use any of the services. If the Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to the following terms and conditions, including all additional terms and conditions and policies referenced herein and/or available via hyperlinks. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Henceforth, any individual engaging in a purchase on this online store will be referred to as ‘THE CUSTOMER.'”
Please read these Terms & Conditions carefully before accessing or using our website. Any new features or tools added to the current store will also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change, or replace any part of the Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 – Online store terms
By using this site, you declare that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, and you may not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit worms, viruses, or any code of a destructive nature.
Failure to comply with or violate any of these Terms will result in immediate termination of your Services.
Section 2 – General conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
The rights to the artworks sold on the website are not acquired through the purchase of the piece. Andrea Alonso Salinas retains all copyright and intellectual property rights to her works. Additionally, it is established that Andrea Alonso Salinas has the right to use the image of the artworks at her discretion for the purpose of promotion, advertising, and reproduction in printed media.
Any unauthorized reproduction, copying, or use of Andrea Alonso Salinas’ works is strictly prohibited and subject to applicable copyright laws and regulations. Customers and visitors of Andrea Alonso Salinas’ online store are requested to respect and comply with these terms and conditions.
Section 3 – Accuracy, completeness, and timeliness of information
We are not responsible if the information available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete, or timely information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 – Modifications to the service & prices
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
Section 5 – Products or services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products in the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
All products are subject to availability. Banner images are for illustrative purposes only. These terms and conditions apply to all publications made in all media.
All promotions are not cumulative with other promotions. They apply until stocks are exhausted and are restricted to one per person.
The use of coupons is personal, only one coupon per user. One coupon per order. Each coupon may have specific restrictions that will be communicated in the banner.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Andrea Alonso Salinas is committed to providing the best products that meet our fashion hygiene standards, as well as complying with the highest health and applicable regulatory requirements. In the event that any of our products do not meet the highest standards, we are not responsible for damages resulting from the lack of use or defect of the products, and the product will be immediately withdrawn from our market.
Section 6 – Billing accuracy and account information
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
Prices may be subject to change without notice due to external factors: currency devaluations, drastic alterations in the exchange rate, among others.
In the event that we make a change or cancel an order, we may attempt to notify you by contacting you via email and/or the billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Return Policy in Section 18 of this document.
The currency used in transactions carried out through this website will be the Mexican Peso, legal tender of the United Mexican States, and US Dollar.
All products includes United Mexican States value added tax (IVA) of 16%. And at checkout you will see separates amounts.
Section 7 – Optional tools
We may provide you with access to third-party tools that we do not monitor and over which we have no control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of tools provided by third parties.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.
Section 8 – Third-party links
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
Section 9 – User Comments, Feedback, and Other Submissions
If, at our request, you send certain specific submissions (for example, participation in contests) or if you send creative ideas, suggestions, proposals, plans, or other materials without a request from us, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, or otherwise use, by any means, the comments you have sent to us. We have no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or objectionable or that violates any party’s intellectual property or these Terms & Conditions.
You agree that your comments will not violate any rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Additionally, you agree that your comments will not contain defamatory or illegal material, abusive or obscene language, or any computer viruses or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of your comments. You are solely responsible for any comments you make and their accuracy. We are not responsible and assume no liability for any comments posted by you or any third party.
Section 10 – Personal information
Your submission of personal information through the site is governed by our Privacy Policy. To view our Privacy Notice, click here.
Section 11 – Errors, Inaccuracies or missions
From time to time, there may be information on our site or the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Service or any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or any related website should be taken to indicate that all information in the Service or any related website has been modified or updated.
Section 12 – Prohibited uses
In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee or warrant that the use of our service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable.
You acknowledge that we may remove the service for indefinite periods of time or cancel the service at any time without prior notice.
You expressly agree that the use of, or inability to use, the service is at your own risk. The service and all products and services provided through the service are provided “as is” and “as available” for your use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, unless otherwise expressly stated by us.
In no event shall Andrea Alonso Salinas, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, savings loss, data loss, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from the use of any of the services or products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available through the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 – Indemnification
You agree to indemnify, defend, and hold harmless Andrea Alonso Salinas and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, dealers, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of the Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
Section 15 – Severability
In the event that any provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 – Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms & Conditions are effective unless and until terminated by you or us. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
In our sole discretion, if we believe that you have failed, or suspected to have failed, to comply with any term or provision of these Terms & Conditions, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any third party).
Section 17 – Entire agreement
Our failure to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.
These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).
Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.
Section 18 – Returns policy
Return period
We have a return period of 15 business days from the date the courier delivered your order to the specified address when making the purchase. You must notify us about the return before the 15 business days are over through one of our customer service channels:
Phone customer service – Our customer service team is available to assist you over the phone. You can contact us at +52 81 8470 0740 during our customer service hours, from Monday to Friday, 10 am to 4 pm Mexico City time.
Email support – If you prefer to communicate in writing, you can send us an email at contactus@andreaalonso.mx. Our customer service team will review your message and provide a response as soon as possible, usually within 15 business days.
Contact form on the website – On our website, you will find a contact form that you can use to send us your inquiries and requests. Fill out the form with the required information, and our customer service team will get in touch with you as soon as possible.
Social media – You can also reach us through our official social media accounts, such as Facebook or Instagram. Send us a private message with the details of your return, and our team will provide the necessary assistance.
Conditions
To be eligible for a return, the item must:
Product condition – The product must be returned in its original, unused condition with the original packaging intact. We reserve the right to reject the return if the product shows signs of use, damage, or alterations.
Return timeframe – The deadline to request a return is 20 days from the product delivery date. After this period, we reserve the right to reject the return.
Proof of purchase – To process the return, it will be necessary to present the original proof of purchase, either the printed purchase receipt or the order confirmation email. Make sure to keep this document.
Shipping costs – The shipping costs for returning the product will be the responsibility of the customer unless the return is the result of our error or a defective product. In that case, we will be responsible for the shipping costs. The address to which the products are sent is Paseo Maria del Carmen # 1000-B, Colonia Valle del Mirador, Zip Code 64070, in the city of Monterrey, Nuevo Leon, Mexico.
Customized product – Customized products, such as those with engravings or specific modifications, are not eligible for return unless they have manufacturing defects.
Personal hygiene products – For hygiene reasons, personal care products such as underwear, swimwear, cosmetics, and similar items are not eligible for return unless they are sealed and unopened.
Software and digital products – Digital products and downloadable software are non-refundable once the download has been completed or the activation code has been provided.
If you wish to return any of our products, you can do so in the following ways:
You must contact our customer service team through one of our specified communication channels in our return policy. We will provide detailed instructions on how to proceed with the return.
We reserve the right to approve or reject a return request based on compliance with these conditions and our evaluation of the returned product’s condition.
In-store return – We have a physical location, and we invite you to visit us in person to process the return.
Courier service – We offer the option to schedule a product pickup through our associated courier service. You need to contact our customer service team, and we will provide a prepaid shipping label for you to return the item.
Drop-off points – We have established agreements with conveniently located drop-off points, such as convenience stores and courier shops, where you can leave the products for return.
Postal return – If you prefer to send the products back by mail, simply contact our customer service team, and we will provide a return label for you to easily and conveniently return the item.
Return at events or fairs – If we participate in events or trade fairs, we offer you the option to make the return during these events. This gives you the opportunity to directly address any issues or concerns with us and receive an immediate solution.
It is important to note that before making any returns, we recommend carefully reviewing our return policy to ensure compliance with the established requirements.
Procedure
- Money Refund (only applies to cases described in the warranty and return policy), the following steps are established:
- Through transfer (savings account, checking account, instant savings): it is processed approximately within five business days after receiving the product back in our warehouse.
- Through payment reversal: fifteen business days after receiving the product in our warehouse. This reversal is handled by your banking institution, for any inquiries, you should contact them directly.
- Product exchange (Subject to inventory availability at the time of exchange). Only exchanges for products of equal or lesser value than the original can be made, and the difference, if applicable, will be provided in a coupon for a new purchase in the online store. If there is no availability for the exchange, the value of the product(s) will be provided in a coupon for a new purchase.
- Coupon for a new purchase (This coupon is valid for six months from the creation date).
- Product Exchange (Subject to inventory availability at the time of exchange). Only exchanges for products of equal or lesser value than the original can be made, and the difference, if applicable, will be provided in a coupon for a new purchase in the online store. If there is no availability for the exchange, the value of the product(s) will be provided in a coupon for a new purchase.
- Coupon for a new purchase (This coupon is valid for six months from the creation date).
Product Conditions
The product must be returned in optimal condition, without any traces of being used, with the original tags attached, or if they have been removed, you must include them in the packaging. Once the product is received in our warehouse, we will verify its condition, and based on the results, a new product will be sent to you or a coupon for a new purchase will be provided.
Applicable Products
Customized Product: Customized products, such as those with engravings or specific modifications, are not eligible for return unless they have manufacturing defects.
Personal Hygiene Products: For hygiene reasons, personal care products such as underwear, swimwear, cosmetics, and similar items are not eligible for return unless they are sealed and unopened.
Software and Digital Products: Digital products and downloadable software are non-refundable once the download is completed or the activation code has been provided.
Refund Options
Depending on the payment method you used for your purchase, the refund will be processed through an electronic transfer or credited back to your credit card. Full refunds will be processed via electronic transfer. Exchanges will be dispatched approximately within 3 business days after receiving the product in the warehouse and will follow the same delivery timelines as a regular shipment.
Store Credit Refund – We offer the option to receive a refund in the form of store credit, which can be used for future purchases in our online store. This credit will be applied to the total amount of your next purchase and will be automatically reflected at the checkout.
Refund through the Same Payment Method – If you prefer to receive a refund through the same payment method used in the original purchase, we will proceed with the refund using the payment method you utilized. The time it takes for the refund to be reflected in your account will depend on the policies and processes of your bank or payment service provider.
Refund via Bank Transfer – If you made the payment via bank transfer, we can issue the refund through a transfer to your bank account. We will request the necessary information to securely and reliably process the transfer.
Refund via Electronic Wallets – If you made the payment using an electronic wallet or online payment platform, we can process the refund through the same platform. We will provide you with the necessary instructions to conveniently receive the refund.
Please note that the refund will be issued once we have received and processed the returned product, and we reserve the right to withhold the refund until we have verified the condition and compliance of the returned product.
Shipping costs
The User may return, free of charge, any product that presents manufacturing defects. The costs of transportation and any other expenses associated with a return for reasons other than manufacturing defects will be covered by the customer.
Section 19 – Law
For the interpretation and fulfillment of these terms and conditions, the parties submit to the jurisdiction of the courts of the City, expressly waiving any other jurisdiction that may correspond to them by reason of their current or future domicile addresses.
Section 20 – Changes to the Terms & Conditions
You can review the most current version of the Terms & Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms & Conditions by posting updates and changes on our website. It is your responsibility to periodically check our website for changes. Continued use of or access to our website or the Service after the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.
Section 21 – Contact information
Questions about the Terms & Conditions should be sent to contactus@andreaalonso.mx.
Section 22 – Compliance with the terms and conditions
Accessing, using, or engaging in any transaction through the website signifies compliance with these terms and conditions, which you, as the Customer, declare to have read and accepted. In the event of a dispute arising from the application or interpretation of these terms and conditions, the parties shall submit to the conciliation procedure of the Federal Consumer Protection Agency or the jurisdiction of the courts in Monterrey, Nuevo León, waiving any other jurisdiction or venue, present or future, that may correspond to you due to your domicile or any other cause.
Section 23 – Layaway Plan
Layaway Plan Definition
When opting for merchandise under the LAYAWAY PLAN, THE CUSTOMER may reserve selected products by making a payment of 30% (thirty percent) of the total amount. It is mandatory for THE CUSTOMER to settle the full payment for the reserved products within 30 (thirty) natural days from the date of order generation. The purchased merchandise will be delivered to THE CUSTOMER once the full payment is received.
Layaway Plan Guarantee
THE CUSTOMER acknowledges and agrees that the LAYAWAY PLAN ensures the availability of the merchandise by Andrea Alonso Salinas. Failure to settle the full payment within the specified period empowers Andrea Alonso Salinas, without any liability, to cancel the reservation and reintroduce the merchandise for sale to the public through www.andreaalonso.mx or any of its branches.
Layaway Plan Cancellations
In the event of cancellation by THE CUSTOMER under the LAYAWAY PLAN, a conventional penalty equivalent to 20% (twenty percent) of the total order will be applied. This penalty is applicable only if THE CUSTOMER requests a refund from Andrea Alonso Salinas. If THE CUSTOMER chooses to utilize the paid amounts to purchase another product from Andrea Alonso Salinas, whether through www.andreaalonso.mx or any of its branches, the penalty will not apply, and the previously paid amount will be credited towards the new product selected by THE CUSTOMER.
Layaway Plan Period Expiration
In the event of expiration of the reservation by THE CUSTOMER under the LAYAWAY PLAN, Andrea Alonso Salinas is released from all obligations and liability with THE CUSTOMER. Andrea Alonso Salinas retains full legal authority to cancel the reservation and reintroduce the merchandise for sale to the public through www.andreaalonso.mx or any of its branches. The amount paid can be utilized to acquire another merchandise through www.andreaalonso.mx online store.
Last updated on this terms and conditions document: February 3, 2023.