Artwork Process
Oil Paint Artwork Basics
- Texture: Oil paint allows for smoother and more visible brushstrokes, providing a richer and tactile texture on the canvas surface.
- Durability: Oil paintings tend to be more durable and resistant over time. Oil has a greater capacity to resist deterioration and fading due to its chemical composition.
- Colors and blends: Colors in oil paintings are often richer, more intense, and vibrant. Additionally, oil allows for easier color mixing on the canvas, allowing for greater tonal variation and subtlety in the artwork.
The time it takes for an oil artwork to dry completely can vary significantly depending on several factors, such as:
- Thickness of the paint: Thick layers of oil will take longer to dry than thin layers.
- Composition of the oil: Some pigments and additives can affect the drying time. For example, certain colors have a higher drying capacity, while others may be slower.
- Environmental conditions: Temperature, humidity, and air circulation in the environment can influence drying time. In general, warm and dry conditions will accelerate the process, while cold and humid environments can slow it down.
That being said, as a general estimate, an oil painting can take anywhere from several days to several weeks to dry to the touch. However, the complete curing process can take months or even years, especially for thicker layers of paint. During this time, it’s important to avoid any handling or exposure to adverse conditions that could damage the artwork while it’s drying.
Oil Paint Artwork Care
- Proper location: Place the artwork in a clean area free from humidity, away from direct sunlight and heat sources.
- Surface cleaning: Use a soft, dry brush to remove dust and loose particles from the surface of the painting. Do it with gentle strokes in one direction.
- Stubborn stains: If you come across stains or dirt that cannot be removed with a brush, you can lightly dampen a soft cloth with distilled water and gently wipe the affected area. Be careful not to rub forcefully to avoid damaging the paint.
Please read our article with more instructions. Click here.
- Do not attempt to repair by yourself the artwork, it could lead to a severe and irreparable condition.
- If the artwork has significant damage, such as paint flaking, discoloration, or cracks, it is recommended to seek the assistance of a Professional Art Restorer. They have the appropriate knowledge and techniques to perform repairs without damaging the original paint.
- You can send the oil painting to the artist, and we will assess the damage and determine the repair process. Please note that the customer is responsible for shipping and repair costs. Please read our Terms & Conditions policy for more details about warranties.
Commissioned Artwork
The estimated timeframe for delivery is typically 4 to 5 weeks, although it may vary depending on several factors, including:
- Environmental conditions, can influence the drying time of the artwork.
- Size and complexity of the piece, as certain requested features may require additional time for execution.
- Design process, which involves considering various proposals and creating sketches.
Furthermore, since each artwork is a unique creation and the artist prioritizes ensuring that every aspect meets her satisfaction, the timeline may be affected by these factors.
- For local purchases: The artwork includes delivery with a certificate of authenticity and delivery within the metropolitan area.
- For national and international purchases: The artwork includes delivery with a certificate of authenticity and securely packaged to protect it during shipping against handling and minor dangers.
You can contact us by any of our communication channels. Click here if you want to be contacted to know more details about Commissioned Artwork.
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Online Store
Shopping Basics
- Standard Shipping: Our standard shipping option is the most economical choice for delivering your orders. It provides reliable delivery within a reasonable timeframe, typically within 3-7 business days, depending on the destination.
- Express Shipping: For customers who need their purchases delivered quickly, we offer an express shipping option. This expedited service ensures faster delivery, usually within 1-3 business days, depending on the location. Please note that additional charges may apply for express shipping.
- Free Shipping: We understand the appeal of free shipping, which is why we offer this option for qualifying orders. Free shipping is typically available for orders that meet a minimum purchase requirement or are part of a promotional offer. Delivery times for free shipping vary and are usually within the standard shipping timeframe.
- Same-Day Delivery: For customers located in select areas, we provide same-day delivery as a premium shipping option. If you place your order before a specified cut-off time, your package will be delivered to your doorstep on the same day. This service is particularly convenient for urgent or time-sensitive purchases, though additional charges may apply.
- Local Pickup: To offer flexibility to our local customers, we provide a convenient local pickup option. If you prefer to pick up your order directly from our physical store or a designated pickup location, you can choose this option during the checkout process. Once your order is ready for pickup, you’ll receive a notification with further instructions.
- International Shipping: We also offer international shipping for customers outside of our domestic market. Our international shipping services allow you to receive your order regardless of your location. Delivery times and shipping costs may vary depending on the destination country and customs procedures.
To ensure transparency and peace of mind, all our shipping options come with tracking capabilities. Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your package in real-time. You can track your shipment directly on our website or through the designated shipping carrier’s online tracking system.
We understand that you may have a need to return an item purchased from our store. We do offer a return policy; however, it’s important to note that certain criteria must be met for the return to be processed. Please review our Terms & Conditions policy for detailed information on the eligibility requirements and specific instructions for returning items.
We would like to bring to your attention that there are instances where we are unable to accept returns, particularly when the item has been custom-made or personalized specifically for you. This is because these items are uniquely crafted to meet your specific preferences and cannot be resold to other customers.
Yes, we do offer international shipping. We understand that our customers come from different parts of the world, and we strive to provide global shipping services to ensure that everyone can enjoy our products regardless of their location.
Payments
- Direct Bank Transfer: You can make a payment directly from your bank account to ours. Simply follow the instructions provided during the checkout process, including the necessary bank details for the transfer.
- Credit Cards (National and International): We accept major credit cards, both nationally and internationally. You can securely enter your card details during checkout, and our payment gateway will handle the transaction process.
- PayPal: For added convenience and security, we also accept PayPal payments. If you have a PayPal account, you can easily select this option during checkout, and you will be redirected to the PayPal platform to complete the payment.
Yes, we do accept international credit cards as a payment method. Whether you’re shopping from across the street or across the globe, you can confidently use your international credit card to make a purchase with us. We understand the importance of convenience and accessibility, and we strive to ensure that our payment options accommodate our global customer base. Shop with ease and enjoy a seamless checkout process with your international credit card at our online store.
Yes, our listed prices include VAT (taxes) on all items. As per the regulations of the Mexican United States, the applicable tax rate is set at 16% (IVA). This means that the price you see on our website is the final price you will pay, inclusive of all taxes. We want to ensure a hassle-free shopping experience for our valued customers, where there are no surprises during the checkout process. Rest assured, the price you see is the price you pay, with taxes already accounted for.
Shipping & Returns
- Before proceeding, we recommend reviewing our Terms & Conditions policy on our website. This policy outlines the eligibility criteria and specific instructions for returning items.
- Reach out to our dedicated customer support team either via phone or email. Provide them with your order details, including the order number and the item(s) you wish to return. They will guide you through the return process, answer any questions you may have, and provide you with a Return Authorization Number (RAN) if required.
The time it takes to receive your refund can vary depending on several factors. Once we receive your returned item(s) and they are inspected to ensure they meet the return eligibility criteria, we will initiate the refund process. The actual timeframe for the refund to reflect in your account may depend on your original payment method and your financial institution.
In general, refunds are typically processed within a few business days of receiving the returned items. However, please note that it may take additional time for the refund to be processed by your bank or credit card company and appear in your account. This can range from a few days to a couple of weeks.
If you have any concerns or if it has been longer than expected since you returned your item(s), we recommend reaching out to our customer support team. They will be able to provide you with more specific information regarding the status of your refund and assist you further.
- Contact Customer Support: Reach out to our dedicated customer support team as soon as possible. You can reach us via phone or email and provide them with your order details, including the order number. Explain your request to cancel or make changes to your order.
- Timeliness: Please note that we strive to process and ship orders as quickly as possible. Therefore, it’s important to contact us promptly to increase the likelihood of canceling or modifying your order before it is shipped.
- Order Status: Our customer support team will check the status of your order and inform you if it is still eligible for cancellation or modification. If your order has already been processed or shipped, it may not be possible to cancel or make changes. However, we will work with you to find the best possible solution.
- Follow Instructions: Our customer support team will provide you with specific instructions on how to proceed based on the status of your order. It could involve canceling the order, returning the delivered items, or making necessary changes within the order if feasible.
- Contact Information: You can contact us via phone or email. Our phone number and email address can be found on our website’s Contact page. Choose the method that is most convenient for you, and our team will be happy to assist you.
- Social Media: You can also reach out to us through our official social media channels. We actively monitor and respond to messages and comments on platforms such as Facebook, Twitter, and Instagram. Connect with us on your preferred social media platform, and we will be happy to assist you there as well.